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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

Where is the "notes" field for oligo ordering?

The Notes field is still available for use but is no longer visible by default. You can enable item notes using your account preferences:

Click on My Account

Under My Account, click Edit User Preferences

Select True for Enable Item Notes

Click Save Options

The Notes field should now appear in the oligo ordering interface:

Custom DNA & RNA

*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.