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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

What is the cutoff for ordering expedited products online?

IDT expedited products have a deadline of 3:00 pm ET, and include our SameDay® oligo service for individual tube orders as well as our HOTPlates™ expedited service for rush 96-well plates. In addition to this deadline, HOTPlates service and SameDay oligo orders must fall within our 15−60 base length restrictions.

Custom DNA & RNA

*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.