Get Help Sign In

Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

What is an assay call rate, and how is it determined?

The call rate for an assay is the proportion of the number of samples that were assigned a genotype call by the software compared to the total number of samples. The cluster tightness and separation between clusters will affect the call rate. Call rate can show slight variation based on the instrument platform on which it is tested.