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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

I received a dry oligo and the tube looks empty. Should I be able to see the oligo?

Most oligos are clear and colorless, so you may see only see a thin film or residue in the tube. Since shipment may dislodge the clear pellet, it is important to take care when opening the tube and resuspending the oligo. We recommend briefly spinning the tube in a microcentrifuge to bring the pellet to the bottom of the tube. During resuspension, pipet the resuspension medium down all sides of the tube to capture all of the oligo pellet.

Custom DNA & RNA

*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.