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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How do I request a quote?

After you have added items to the shopping cart for purchase, click the cart to view, then select E-mail cart/Quote. On the next page, select Request quote and confirm your email address before clicking Submit. You will receive your quote within 4 business hours.

Quotes can be processed by selecting the Place order now link at the bottom of the quote PDF, then proceeding through the checkout screens.

Note: Your default shipping and billing address must be entered before requesting a quote.  Do this by clicking your name at the top of the page and selecting My account, then Edit address information.